FAQ

We often send out our newsletter with news about new products, pawsome sales, and great offers. We will never disclose your data to third parties, and you can unsubscribe from the newsletter at any time. You can sign up at any time by scrolling to the bottom of this page.

If you created a new account after or while ordering you can edit both addresses (for billing and shipping) in your customer account.

Yes, we are! You can find us on the following social media platforms:

Instagram and Facebook: @shoplinesandnines

Lines & Nines ships everywhere in the 48 contiguous United States, excluding Alaska, Hawaii, Puerto Rico and US Territories. Domestic orders over $35 qualify for free shipping.

We offer several different shipping methods via UPS/USPS/FedEx depending on where you are located. You can see all shipping options on the checkout page, or take a look at our Shipping Policy for more information.

We are continuously evaluating shipping solutions that provide our customers with the most cost-effective, low-carbon options because we care about you and our environment.

We offer free standard shipping on all domestic orders above $35! Under $35 our standard shipping is a flat fee of $10 for domestic orders. Need it sooner? We got you. Where possible, just select any of our additional fast shipping options at checkout - charges will be based on carrier, type of shipment, weight and destination. Expedited shipping is not available for all locations.

Expected delivery times are listed below:

Standard Ground: 5-21 business days - $10 or Free on orders over $35. Shipping time does not include order processing time of 1-3 business days.

Once you place your order, you'll receive a confirmation with the order number. For standard orders, your order will be processed within 1-3 business days. Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 5-10 business days to provide tracking info once your order ships. If you still have questions, reach out to info@linesandnines.com.

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to info@linesandnines.com.

You can order online and provide payment using any major credit card (Visa, Mastercard, Discover and AMEX). We also accept payments via PayPal and Shop Pay. This is subject to change as we are always evaluating the most convenient methods for our customers.

You should have received an order confirmation to the e-mail you provided at checkout. Please check your junk/spam folders in case the email was filtered. In the rare case you do not have this, please reach out to our customer support team at info@linesandnines.com for further assistance.